Good to know
A little help along the way.
Thoughtful answers, so you can focus on the meaningful things.
How does personalisation work?
Choose your keepsake, then use Everkept Studio to add the personal details supported by that product. You’ll review your design before continuing to your basket.
Can I see my design before ordering?
Yes. Studio shows a preview of your design before you order, so you can check the little details first.
How long will my keepsake take?
Making and delivery times depend on the product and where it’s going. You’ll see an estimate on each product page and at checkout.
What are the delivery and returns policies?
Delivery regions, fees and returns for personalised pieces are explained in our terms. If you have a question, we’re happy to help.
Where can I find my saved designs?
Your account includes a space for saved designs, so you can come back to them later.
